Frequently Asked Questions

  • How do I know which service I need or what the cost is?

    To request a quote, click the "REQUEST A QUOTE" button at the top or bottom of the page. Fill out the form, and we will respond within 24 hours. The form will include questions to assist us in identifying the most suitable service for you. Remember that our cleaning services are customizable, allowing you to tailor them to your needs by adding or removing specific tasks.

  • Are you available on holidays?

    We are here for you every day of the week, even on holidays. Remember to book your cleaning appointment at least 2 days ahead.

  • How long will it take?

    The time taken can vary based on the type of cleaning service you have requested. We prioritize quality over speed to guarantee 100% satisfaction.

  • Do I need to be home?

    You do not need to be home, but you’re always welcome to be present. Most of our customers are not at home during our service. This can be a great time to do a fun activity, enjoy a self-care day, or run some errands.

  • Do I need to provide the cleaning supplies and equipment?

    Nope! We supply our own cleaning supplies and equipment.

  • Will you send me the same team every time?

    We may not always send the same crew, but we are happy to accommodate your preferences if you have any.

  • Do I have to do anything to prepare for your services?

    Here are a couple of things that can be helpful:

    1. Minimize clutter — More accessibility means we get to clean more thoroughly

    2. Make beds — If you prefer for us not to make the beds or change linens

    3. Secure pets - We’re animal lovers, but securing them in a safe space will ensure they’re comfortable during our time in your home

    4. Clean any pet feces

  • What if I need to reschedule?

    If you need to reschedule, that's completely fine; we understand that unexpected events occur. Kindly inform us of your preferred new time and date for rescheduling, and we will gladly collaborate with you to make the necessary arrangements.